Phil Winters beantwortet Fragen, die Ihnen u.a. zum Thema CRM und Customer Experience auf den Nägeln brennen: Wie spreche ich meine Kunden in einer immer unübersichtlicheren Marketingwelt effizient an? Wie kann ich Social Media und Trends wie Big Data zur Kundenpflege und Kundenbindung nutzen? Mit Hilfe der ´´Customer IMPACT-Agenda´´ entwickeln Sie alle Marketingaktivitäten konsequent aus der Kundenperspektive heraus. Inhalte: Neue Wege im Kundenmanagement mit der Customer IMPACT-Agenda. Verschiedene Methoden mit zahlreichen Beispielen aus der Praxis. Erfolgreiche Interaktion mit den Kunden durch Social Media und Big Data. CRM und Customer Experience Management in komplexen Entscheidungssituationen. Arbeitshilfen online: Video-Einführung. Arbeitsblätter. Übersichten. Power-Point-Präsentationen u.v.m. Weitere Informationen über den Autor, seine Workshops, Vorträge und Seminare erhalten Sie unter: www.ciagenda.com/de
Presents the concept of Value Creation Selling that can help produce strong customer relationships and long term rewards. This book enables you to: gain knowledge of your customer´s business; use this knowledge to improve your customer´s margins; and, show how your product and expertise is a winning combination.
Mobilize Your Customers - Create Powerful Word of Mouth Advertising Using Social Media, Video and Mobile Marketing to Attract New Customers and Skyrocket Your Profits Ask anyone, ´´What is the best form of advertising?´´ Word of mouth is almost always the answer. People know, like and trust the opinions of their friends and family. Wouldn´t it be great if your customers were telling all of their friends and family how great you are? Your reputation online will determine how you appear on social media sites and in the search engine results and that will have a lasting effect on your income. In this audiobook, John Cote reveals the techniques he uses to help his clients find more customers, follow up with them and generate more revenue in their business. Inspired by the many conversations he has with business owners and the questions they ask, he will help you discover how to effectively use social media, video and mobile marketing. Several real case studies and examples help to illustrate the effectiveness of these tactics. Business owners, entrepreneurs, authors and speakers can all benefit from using them. No matter what you are selling from cars to pizza or plastic surgery to houses and everything in between, cross channel marketing is a must. You must be mobile optimized since smartphone and tablet usage are exploding. Your customers want to have two-way conversations with you on Facebook, YouTube, Twitter, Pinterest and your blog among others. They are talking about you online whether you like it or not. Learn how to be part of the conversation or your competitors will! 1. Language: English. Narrator: Reid Kerr. Audio sample: http://samples.audible.de/bk/acx0/016380/bk_acx0_016380_sample.mp3. Digital audiobook in aax.
Finally a go-to guide to creating and publishing the kind of content that will make your business thrive. Everybody Writes is a go-to guide to attracting and retaining customers through stellar online communication, because in our content-driven world, every one of us is, in fact, a writer. If you have a web site, you are a publisher. If you are on social media, you are in marketing. And that means that we are all relying on our words to carry our marketing messages. We are all writers. Yeah, but who cares about writing anymore? In a time-challenged world dominated by short and snappy, by click-bait headlines and Twitter streams and Instagram feeds and gifs and video and Snapchat and YOLO and LOL and #tbt. . . does the idea of focusing on writing seem pedantic and ordinary? Actually, writing matters more now, not less. Our online words are our currency; they tell our customers who we are. Our writing can make us look smart or it can make us look stupid. It can make us seem fun, or warm, or competent, or trustworthy. But it can also make us seem humdrum or discombobulated or flat-out boring. That means you´ve got to choose words well, and write with economy and the style and honest empathy for your customers. And it means you put a new value on an often-overlooked skill in content marketing: How to write, and how to tell a true story really, really well. That´s true whether you´re writing a listicle or the words on a Slideshare deck or the words you´re reading right here, right now... And so being able to communicate well in writing isn´t just nice; it´s necessity. And it´s also the oft-overlooked cornerstone of nearly all our content marketing. In Everybody Writes, top marketing veteran Ann Handley gives expert guidance and insight into the process and strategy of content creation, production and publishing, with actionable how-to advice designed to get results. These lessons and rules apply across all of your online assets -- like web pages, home page, landing pages, blogs, email, marketing offers, and on Facebook, Twitter, LinkedIn, and other social media. Ann deconstructs the strategy and delivers a practical approach to create ridiculously compelling and competent content. It´s designed to be the go-to guide for anyone creating or publishing any kind of online content -- whether you´re a big brand or you´re small and solo. Sections include: * How to write better. (Or, for ´´adult-onset writers´´: How to hate writing less.) * Easy grammar and usage rules tailored for business in a fun, memorable way. (Enough to keep you looking sharp, but not too much to overwhelm you.) * Giving your audience the gift of your true story, told well. Empathy and humanity and inspiration are key here, so the book covers that, too. * Best practices for creating credible, trustworthy content steeped in some time-honored rules of solid journalism. Because publishing content and talking directly to your customers is, at its heart, a privilege. * ´´Things Marketers Write´´: The fundamentals of 17 specific kinds of content that marketers are often tasked with crafting. * Content Tools: The sharpest tools you need to get the job done. Traditional marketing techniques are no longer enough. Everybody Writes is a field guide for the smartest businesses who know that great content is the key to thriving in this digital world.
Until now, the literature on innovation has focused either on radical innovation pushed by technology or incremental innovation pulled by the market. In Design-Driven Innovation: How to Compete by Radically Innovating the Meaning of Products, Roberto Verganti introduces a third strategy, a radical shift in perspective that introduces a bold new way of competing. Design-driven innovations do not come from the market; they create new markets. They don´t push new technologies; they push new meanings. It´s about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo´s Wii or Apple´s iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight. But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls ´´interpreters´´ - the experts who deeply understand and shape the markets they work in. Design-Driven Innovation offers a provocative new view of innovation thinking and practice.
The explosion of blogs, social networkingsites, wikis, video sharing sites, and otherpowerful digital communications platformsmay be the biggest game-changer to impactbusiness since mechanized manufacturing. In today´s Web 2.0 world, company stakeholders--including employees, customers,and investors--are empowered in waysunimaginable just a few years ago, andtraditional corporate hierarchies areyesterday´s news. Rather than attempt to turn back the clockand reassert strict, top-down control overstakeholder relationships, the smartestcompanies worldwide are responding withbold new digital communications strategiesbased on transparency, authenticity, andinclusion, instead of secrecy, artificiality,and exclusion. International corporate communicationsguru Paul A. Argenti provides a lively, up-to-the-minute review of the Web 2.0 landscapeand analyzes the increasingly central rolecorporate communications plays in virtuallyevery organizational function. Argenti andcoauthor Courtney Barnes advise corporateleaders on how to deploy proven strategiesfor using new and emerging digitalplatforms to * Manage brand identity andcompany reputation * Build a culture of engagementand transparency * Turn stakeholders into´´company evangelists´´ * Manage internal communications acrosstime zones and language barriers * Recruit and retain the best talent * Develop compelling messages based oncustomer and investor needs and desires Argenti and Barnes provide case studiesillustrating digital communications bestpractices at HP, Southwest Airlines, Sony,Dell, IBM, Starbucks, HBO, FedEx, GE, andother major players. This groundbreaking book will teach youhow to gain real, manageable control overyour organization´s communications intoday´s virtual world.
Revised and updated for the first time--here is the 200,000-copy staple, praised by Warren Buffett as ´´a gem... I wish everyone at Berkshire would follow [Jack Mitchell´s] advice--we would own the world.´´ If you want to put your arms around your business and bottom line, you´ll want all the updated information and practices found in Jack Mitchell´s classic landmark business bestseller, HUG YOUR CUSTOMERS. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits--new customers, repeat customers--by providing exceptional customer service. It´s that simple, says Jack Mitchell. HUG YOUR CUSTOMERS shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today´s challenging retail marketplace. Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, HUG YOUR CUSTOMERS is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
600 Fernseher im Online-Shop, 300 Weine im Regal, verwirrende Artikelbeschreibungen: Sortimente und Produkte werden immer komplexer. In dem Angebots-Wettrüsten wird einer übersehen: Der Kunde. Er wird häufig mit seinen Entscheidungskonflikten allein gelassen. Konsumentenpsychologe Dr. Martin Krengel zeigt, wie Sie Sortimente und Angebote verständlich, ansprechend und kundennah gestalten und präsentieren. Sie erfahren, wie Sie Online-Shops, Produktinformationen, Regale und Werbemittel strukturiert analysieren und optimieren. Ihre Kunden werden schneller Überblick gewinnen und ihre Angebote leichter vergleichen können. Das steigert Zufriedenheit, Conversion und Umsätze.
Gernot J. Mödritscher entwickelt ein Modell für Kundenbeziehungen, welches zum einen auf den Rechengrößen Kosten und Leistungen aufbaut, zum anderen auch eine simulationsbasierte Bewertung von Szenarien der Kundenbeziehung (Monte-Carlo-Simulation) beinhaltet. Er präsentiert einen Bewertungsansatz, der die Voraussetzungen in den Unternehmen stärker berücksichtigt und das Management bei den Entscheidungen zur Gestaltung der Beziehungen konkret unterstützt.